Receiving and assessing Assistance for Isolated Children (AIC) End of Year (EOY) review forms 110-07070040

AIC EOY review forms can be returned:

• by post
• in person
• by uploading to the applicant's myGov account

EOY reviews can also be completed verbally.

For:

• service centre staff, go to Step 2
• AIC telephony staff, go to Step 3
• AIC processing staff, see Table 2

Service centre staff must check the review is complete.

Return the review to the applicant for completion if:

• questions are not completed
• documents are missing
• the applicant's signature is missing

Review is complete or received by post or fax

• Scan the review onto the student's record, see Scanning Centrelink documents using an MFD
• use the Scan button only, to create an Open work item
• Include the service centre
• Include the recorded date of receipt

The scanned copy is then available for processing by the relevant AIC smart centre.

Procedure ends here.

If an applicant contacts about an EOY review, AIC telephony staff must check if supporting documents or a new SY099 are required.

Has the applicant provided a complete EOY review form and all required documents?

• Yes, the review will be allocated to the AIC processing team. Procedure ends here
• No, and the applicant:
• would like to complete the review verbally, go to Step 4
• has lost or not received the form and does not wish to complete the review verbally. Reissue the form to the applicant, see Reissuing an Assistance for Isolated Children (AIC) End of Year (EOY) review form. Procedure ends here
• is enquiring about the EOY review form, see Table 4

On the student's record, use the Fast Note workflow to verbally collect the information needed for the EOY review.

Select Auto text, use Students, ABSTUDY & Apprentices > AIC >:

• Verbal AIC EOY review Dis Ed, for Distance Education (DED) students
• Verbal AIC EOY review Boarding, for Basic Boarding (BA) or Additional Boarding (ABA) students, or
• Verbal AIC EOY review SHA, for Second Home Allowance (SHA) students

Complete all required questions in the Fast Note and record all relevant details. The DOC must be left Open.

Repeat this process for all AIC siblings.

Does the Service Officer have the skills to process the EOY review?

• Yes, see Table 2
• No, tell the applicant the EOY review will be allocated to the AIC processing team. Procedure ends here

Before selecting the EOY review activity from the student's Future Activity List (FAL) screen, check:

• the review has been received by 1 March in the year after the review is for
• all questions are answered
• all relevant supporting documents are supplied

Is there an outstanding enrolment check on the record?

• Yes:
• do not select the EOY review activity on the FAL screen
• create a Display on Access DOC to advise that an outstanding enrolment check is precluding completion of EOY. The DOC should also advise that the EOY may still need to be finalised once the enrolment check is completed
• No, if the review is:
• complete, go to Step 3
• not complete, go to Step 2

Do not select the EOY review activity on the FAL screen.

If the applicant is not on the phone and further information is needed to process the review, attempt to contact the applicant to take the review details verbally and/or advise what information is needed.

If contact is:

• unsuccessful:
• send a request for information in a Q760 letter. Include a copy of the review
• record details of the request in an open Fast Note. Use Fast Note - select Auto text, use Students, ABSTUDY & Apprentices > AIC > AIC EOY Rec'd - More info needed
• place the open Fast Note on hold for 28 days plus extra time for mail delivery. Complete the EOY review Fast Note or form
• procedure ends here
• successful or the applicant is on the phone, and:
• all relevant questions are answered and all supporting documents provided, go to Step 3
• more information is needed, send a request for information in a Q760. Include a copy of the review, if needed. Record details of the request in an open Fast Note. Use Fast Note - select Auto text, use Students, ABSTUDY & Apprentices > AIC > AIC EOY Rec'd - More info needed
  Place the open Fast Note on hold for 28 days plus extra time for mail delivery. Complete the EOY review Fast Note or form
• procedure ends here

If the activity is received after 1 March of the year following study:

• check the applicant's record for an Intent to claim DOC. See intent to claim to determine the correct deemed date of claim. If Intent to claim provisions are applied, when coding the review, go to the EIC Claim Details (EICD) screen and update the following fields:
• Late Lodgement Concession: key Y
• Manual Assessment Start Date: use the entitlement start date
• Reason for Manual ASD: include the following notes 'Intent to claim recorded'
• if Intent to claim provisions do not apply, or have ended, the claim will auto REJ M01 at the Assessment Results (AR) screen. Go to Step 3
• If the applicant has not responded to a previous Q760 and the AIC EOY Rec'd - More info needed Fast Note has fallen due, go to Step 3

Is the person still an approved applicant for AIC payments for the student?

• Yes, go to Step 5
• No, go to Step 4

Does the form show the date from which the applicant was no longer an approved applicant?

• Yes:
• do not select the EOY review activity on the Future Activity List (FAL) screen
• go to the EIC Claim Details (EICD) screen and update the following fields:
  Event Date: use the date they became an unapproved applicant
  Non-approval Reason: key NPC (Non-Primary Care)
  Source:
  DOR: use the date the details were provided
  Action: key I to insert new details
• go to the Assessment Results (AR) screen
• send any overpayment for investigation
• record details on a DOC
• finalise the REJection activity
• No:
• phone the applicant to work out the date they became unapproved
• if uncontactable by phone, send a request for information in a Q760
• record details in a DOC
• procedure ends here

The EOY activity displays on FAL until 1 April. Index EOY reviews received after 1 April as new claims.

Note: when processing an EOY review after 01 January and the payment is cancelled STE, a restoration from 1 January is required to be recorded inside the EOY review activity. For coding assistance, see Restoration of Assistance for Isolated Children (AIC).

Is the EOY activity showing on the FAL screen?

• Yes, go to Step 6
• No, if the payment is:
• current, restore the payment from 1 January. See Table 3
• cancelled, if before 1 April, restore the payment from 1 January. See Table 3
• cancelled, if after 1 April re-index the claim, see Assessing the new claim for Assistance for Isolated Children (AIC). Procedure ends here

Process the review using the 'EOY' activity on the Future Activity List (FAL) screen.

• In Customer Record, go to the FAL screen by keying FAL in Nxt: field
• Select the EOY activity and update the following fields:
  Source: key AICEY
  DOR: use the date the review was received. Note: do not leave the DOR blank as the system will auto default to the date the review was sent. This affects timeliness standards
  Confirm changes? key Y
• Select [Enter] to register the EOY review activity
• Select the REA activity from the Activity List (AL) screen to start processing the review. Service Officers can pick this activity up from the AL screen in Customer First to complete the review if preferred

Select the screens that need updating.

See Table 3.

Has the principal home address changed?

• Yes, update the address details on the Address Details (AD) screen for both the student and the applicant and update the Payments Instruction (PIPI) screen for the student. Go to Step 2
• No, and the student is studying via:
• home schooling, go to Step 9
• another mode of study, go to Step 11

An applicant is paid under geographical isolation rules 1 or 2 if there are distances coded on the EIC Isolation Details (EIID) screen, or under geographic rule 3, if the 'other reason isolated' fields are completed on the same screen.

Is the applicant paid under a geographical isolation rule?

• Yes, go to Step 3
• No, go to Step 5

Applicants paid geographical isolation must have their eligibility re-established if there has been a change to:

• their address
• the distance to the transport pick-up point
• the distance to the nearest appropriate state school
• circumstances that previously prevented, or will likely prevent in the future, reasonable access to appropriate state schooling for at least 20 school days in a year.

Has the applicant indicated there are changes to any of the above?

• Yes, go to Step 4
• No, go to Step 8

Test the applicant's ongoing eligibility for geographical isolation rules 1, 2 or 3.

When a change to non-isolated location starts in the year the review was issued, AIC may still be payable until 31 December under Continuity of School concession. For continuity of school concession coding, see Change of address for Assistance for Isolated Children (AIC) Scheme applicants or students.

Do the new circumstances satisfy the geographical isolation rules from 1 January of the new study year?

• Yes, go to Step 8
• No:
• update their details on the EIID screen from 1 January of the new year. See Isolation conditions for Assistance for Isolated Children (AIC) Scheme
• record details on a DOC
• finalise the activity
• the system will auto REJ or CAN NGI (Not Geographically Isolated - rules 1 and 2), or REJ NAP (Reasonable Access Not Approved - rule 3), from 1 January of the new study year
• procedure ends here

An applicant is paid under special needs because of the student's:

• health related condition, or
• need to attend a special school/facility

Check the EIC Isolation Details (EIID) screen to see if the student has special needs.

Is the applicant paid because of the student's special needs?

• Yes, go to Step 6
• No, go to Step 7

Temporary special needs

For students with temporary special needs, the EIC Isolation Details (EIID) screen will show 'Needs to study from home' in the Special Needs Reason field. Special needs that are temporary, must be verified each year for eligibility. The Assistance for Isolated Children (AIC) Medical Statement - Student Special Needs (SY099) form is used. The applicant and medical professional complete the form.

Do not complete the EOY activity without the new SY099 form to verify ongoing eligibility.

They must complete a new SY099 when:

• the condition is temporary, and
• if no duration estimate was given on the previous SY099 which is dated earlier than the 1 July to which the EOY relates

Students with a long term or permanent medical condition or disability

For students with long term or permanent special needs, the EIC Isolation Details (EIID) screen will show 'Course pre-requisite tert study' in the Special Needs Reason field. Students with these special needs will not be re-verified each year.

Does the special need have to be re-verified?

• Yes, and documents are required to make an assessment, go to Step 7
• No, go to Step 9

Has the applicant provided the required documents to make an assessment?

• Yes, make updates to the EIC Isolation Details (EIID), see Isolation conditions for Assistance for Isolated Children (AIC) Scheme. If the student is studying via:
• home schooling, go to Step 9
• another mode of study, go to Step 11
• No, phone the applicant to advise what details are required. Update the EIID screen:
• Distance from Home to the Nearest Approp Govt School:
• Distance from Home to School Attended:
• Disability/health cond: key Y
• Special Needs Reason: key NSN (No Special Needs)
• Go to the Benefit Action (BA) screen to CAN FSD from 1 January of the new study year
• Go to Step 20

A student can be deemed to be isolated because:

• their parents’ occupation requires frequent moves:
• the applicant must include an itinerary of proposed movements in the coming 12 months with the EOY review form
• see Table 1 > Step 5 in Isolation conditions for Assistance for Isolated Children (AIC) Scheme
• they live in a second home with a sibling that meets an Isolation condition:
• check that the student is still deemed to be isolated
• see Table 1 > Step 6 in Isolation conditions for Assistance for Isolated Children (AIC) Scheme
• they live in a Special Institution:
• no supporting evidence is needed. The eligibility was established as part of the initial claim processing

Note: reassess the student's eligibility for geographical isolation or special needs if applicable.

Is the student deemed to be isolated?

• Yes, and the student is studying via:
• home schooling, go to Step 9
• another mode of study, go to Step 11
• No, make updates as necessary to the EIID screen, then go to Step 20

The EOY review process may need a new, current or an initial home schooling registration certificate (either formal or provisional), as required by the state or territory, if the student:

• has changed state/territory
• has changed from an approved distance education provider to home schooling
• had a break in home schooling
• has reached the maximum age for home schooling in their state or territory

AIC applicants across the country with continuing students doing home schooling, do not need to get a new home schooling registration certificate for the EOY review process. The student's registration is checked through the Services Australia student review (data matching) process during the study year.

For eligibility rules for home schooling, see the Resources page in Eligibility for Assistance for Isolated Children (AIC) Scheme Distance Education Allowance (DED).

Go to Step 10.

If the student has commenced home schooling or a new home schooling certificate is required, a manual review must be created to make sure the home schooling registration is checked before it ceases due to age or the end of the registration period.

Go to the FAL screen to check if a home schooling manual review has already been created.

Does a review need to be created or require updating?

• Yes, for review coding, see Table 4 > Step 5 of Assessing and coding claims for Assistance for Isolated Children (AIC). Once coded, go to Step 11
• No, go to Step 11

Will the student meet the approved study requirements for the new study year?

• Yes, go to Step 12
• No, go to Step 13

Enter the education details for the following year on a new Customer Study Details (EDC) screen in Process Direct or Education Course Details (EDC) screen in Customer First. For example, primary, secondary year or tertiary course level.

• If there has been a change in study details (for example, institution), assess if the student is a continuing student or has a gap in entitlement
• Determine the entitlement end date, for the previous study details
• Update the Education Course Details (EDC) screen

• On the EDC screen, if required select the current course and update the Student End Date field with the determined entitlement end date
• Select Add New EDC Details
• Participation Status Event Date: key 1 January for year of study
• Participation Status: key FTS (Full-time student) or PTS (Part-time student), as appropriate
• Enrolment Verification: key appropriate code
• Course Level: key as actual level
• Inst Course Start Date and Inst Course End Date: key start date for Term 1 and the end date of Term 4 for the individual states, see National Course Approvals - Semester and Term Dates. Use the relevant state/territory 'Sem 2/Term 4' end date, not the 'Last Day' specified for years 10, 11 or 12
• Institution: key Education Provider code, see National Course Approvals
• Student Start Date and Student End Date: key entitlement start and end dates for the student's new study details
• Mode of Study: if the student is studying via:
• distance education/home schooling, key DIS
• all other circumstances, key INT
• Comment: key exact name of the course or course level

Go to Step 14.

• Student End Date: key the determined entitlement end date, record details on a DOC and finalise the activity. If an overpayment is identified, action the debt
• Assess and code a new claim, using Date of Receipt (DOR) of the EOY
• Participation Status Event Date: key the start date for the new study details, or 1 January of the following year, if relevant
• Inst Course Start Date and Inst Course End Date: key the start date for Term 1 and the end date of Term 4 for the individual states, see National Course Approvals - Semester and Term Dates
• Student Start Date and Student End Date: key the entitlement start and end dates for the student's new study details
• Mode of Study: key DIS/INT as applicable

If they are a tertiary student, include the tertiary end date in the Tertiary End Date: field on the EIC Claim Details (EICD) screen.

Go to Step 14.

If the student has ceased study, determine the entitlement end date, and then update the record.

If the student has reached the maximum age for home schooling:

• determine the entitlement end date, and
• update the record

If the student is studying part-time, and they are enrolled at an Unapproved Institution or in an Unapproved Course:

• enter the education details for the following year on a new EDC screen
• enter the appropriate rejection reason

Use the following codes:

• Part-time Student:
• key PTS (Part-time student) in Participation Status on the EDC screen
• Unapproved Institution:
• go to the BA screen and update the following fields:
  Action: key CAN
  Reason: key NAI (Non-approved Institution)
• Unapproved Course:
• go to the Living Arrangement Details (EILA) screen
• select Continue to bring up a blank EILA page and update the following fields:
  Living Arrangement: key NOP (Student in Non-approved Living Arrangement)
  Living Arrangement Start Date: key 1 January of the year the review applies

Go to Step 20.

AIC pays allowances for students who:

• live at home and study via distance education
• live in a second family home to access appropriate schooling
• board away from home to access appropriate schooling

Students can only be paid for one of these arrangements at a time. Make sure this does not change in the EOY review process. It will result in an incorrect payment.

Have the living arrangements changed?

• Yes:
• go to the EILA screen. Select Enter for a new EILA page
• update all required fields, see Assessing and coding claims for Assistance for Isolated Children (AIC)
• go to Step 15
• No, go to Step 15

ABA assessments are available to students who board away from home:

• at a school
• at a hostel, or
• as a private boarder

Assess an applicant for ABA from 1 January of the school year the review is requesting information for, if the applicant (or their partner):

• is receiving an income support payment or pension, or
• has a valid Health Care Card (HCC) recorded (on the Concession Entitlement Summary (MCCS) screen)

All ABA assessments are subject to boarding costs.

Is the applicant applying for ABA or eligible for a Parental Income Test (PIT) exemption?

• Yes, go to Step 16
• No, go to Step 17

An applicant needs to provide one of the following documents to support the ABA claim:

• Boarding fees and Base Tax Year income details or estimate, or
• Voluntary maintenance received between 1 January 2017 and 31 December 2018 (if relevant)

Has the applicant given all the relevant details for the ABA claim?

• Yes, update all relevant details for parents/guardians on the Household and Income Assets (NHI) screen:
• for help with coding boarding fees, see Table 4 > Step 4 in Assessing and coding claims for Assistance for Isolated Children (AIC)
• go to Step 17
• No:
• if ABA can be assessed (that is, PIT details are available), but new boarding fees have not been provided, use the previous year's boarding fees on the EILA screen
• if ABA is not being assessed, or PIT details are not available, record a new line from 1 January of the following year with the boarding fees as $1.
  Note: recording the boarding fees as $1 prevents the ABA from being granted as the boarding fees are below the assessable ABA threshold (as per AIC Guidelines 5.2.2.3 Boarding Costs)
• send a Q760 to request the additional information

For details about PIT exemptions, see:

• Circumstances when the Parental Income Test (PIT) does not apply, and
• Applying the parental income test (PIT) for assistance for isolated children (AIC) Scheme

Go to Step 17.

Will the student claim or receive another Australian Government income support payment, such as Youth Allowance (YA), or a similar payment in the new study year?

• Yes, and the start date is:
• when the student turns 16. The student will no longer have entitlement to AIC from when they turn 16. To cancel AIC from this date, update the details on the EIC Claim Details (EICD) screen and update the following field:
  Other Payment Claim: key Y
  Go to Step 18
• another date indicated in the EOY review form. The student will no longer have entitlement to AIC from this date. To cancel the AIC from this date, Go to the Benefit Action (BA) screen and update the following fields:
  Svc Rsn: key EIC
  Action: key CAN
  Reason: key OTH
  Effect Date: use the date as the day prior to the start date of the other Australian Government income support payment as indicated in the EOY review
  Notes: record any relevant comments
  Source and Receipt Date:
  Go to Step 18
• No, go to Step 18

Where there are changes to the following details, update the respective screens.

For:

• addition or loss of applicant's partner, update the PIT Parent Selection (NPPS) screen
• changes to siblings, update the details via the PIT Sibling Selection (NPSS) screen. Check the details of the siblings on the Dependent Youth Rate Summary (DYRSUMM) screen
• changes to income details, update the Household Income and Assets (NHI) screen if necessary
• reviews being processed after 31 December and before 1 April, the activity will need to be restored before finalising. See Restoration of Assistance for Isolated Children (AIC)

Payments of AIC can go to the applicant or to a third party nominated by the applicant.

Has the applicant changed the payment destination?

• Yes, update the payment destination via the Payment Instruction (PIPI) screen. If the applicant requests to pay the school directly, key O instead of S in the default payment section to search for the school. Once found, select the school. The school's bank details will show
• No, go to Step 20

Record details on a DOC inside the activity before finalising the activity:

• Use Fast Note - select Auto text, use Students, ABSTUDY & Apprentices > AIC > AIC EOY Review Processed
• Select Confirm
• Input relevant details
• Link the Fast Note to the activity. In the Document Completion field, select Link to existing activity and select the relevant AIC EOY review activity
• Select Continue
• Go to the Assessment Results (AR) screen
• Check and finalise the activity
• Complete any scanned documents actioned as a part of the review

Note: if a Q760 Request for Information manual letter is to be issued, stop the auto letter at the AR screen.

Repeat this process for all AIC siblings who have had EOY reviews lodged and not assessed yet. This makes sure all family members are actioned and assessed on the same day.

Payments have cancelled due to the non-return of the End of Year (EOY) review.

If the applicant contacts before 1 March in the year following the year for which they want to reclaim, and the applicant:

• requests a new EOY review form, see Reissuing an Assistance for Isolated Children (AIC) End of Year (EOY) review form
• record the applicant's intent to claim, advice given and/or action taken on a DOC, see Contact in relation to an intended claim (CLK), or
• AIC trained staff may take the EOY review verbally by selecting the appropriate open Fast Note - select Auto text, use Students, ABSTUDY and Apprentices > AIC > Verbal AIC EOY review. Complete relevant details. Tell the applicant, AIC processing staff will action the review. Procedure ends here

The applicant will need to:

• complete the EOY review form, or
• provide the review verbally by 1 March in the year following for which they are reclaiming

This will make sure payments are restored from 1 January.

Payments have cancelled but the applicant has returned the EOY review form:

• if 21 days has not passed since the receipt of the EOY review form, tell the applicant that Services Australia have 21 days to process the EOY review. AIC trained Service Officers may process the review while the applicant is on the phone
• if 21 days has passed since the receipt of the EOY review form, Service Officers must:
• create an open Fast Note for urgent processing
• select Auto text, use Students > ABSTUDY & Apprentices > AIC > EOY Review process request
• AIC trained Service Officers may process the review while the applicant is on the phone

Service Officers must:

• check the Document List (DL) in Customer First, and
• the Event Summary (ES) screen to establish the reason for cancellation of benefits and advise the applicant accordingly
• record details on a DOC of the advice given and/or action taken

Check the applicant's home address on the Address Details (AD) and Payments Instruction (PIPI) screens and update if necessary.

If the applicant contacts before 1 March in the year following that for which they want to reclaim, and the applicant requests a new EOY review form, see Reissuing an Assistance for Isolated Children (AIC) End of Year (EOY) review form:

• record the applicant's intent to claim, advice given and/or action taken on a DOC, see Contact in relation to an intended claim (CLK), or
• AIC trained Service Officers may take the EOY review verbally by selecting the appropriate open Fast Note - select Auto text, use Students, ABSTUDY and Apprentices > AIC > Verbal AIC EOY review. Complete relevant details. Tell the applicant AIC processing staff will action the review
• if a manual EOY letter is to be created, use the appropriate letter template

Tell the applicant to:

• complete the first question on the EOY review form
• sign the declaration
• return the form in the envelope supplied

The person who is currently the parent/guardian of the student will need to complete a new Claim for Assistance for Isolated Children (AIC) (SY040) form.

Record the new applicant's intent to claim, advice given and/or action taken on a DOC. See Contact in relation to an intended claim (CLK).

The applicant (and/or partner) does not have a tax return or NOA from the Australian Taxation Office (ATO) for the relevant financial year.

NOAs from the ATO as evidence of parent(s) taxable income and evidence of any other income are needed for assessments of the Additional Boarding Allowance (ABA).

Tell the applicant:

• they can give an estimate of their income. They should provide a letter from a qualified accountant or tax agent stating the expected income for the particular financial year and the expected date they will have their NOA available
• if proof is not available immediately, Basic Boarding Allowance (BA) may be payable (if qualified for the allowance) while the ABA assessment is pending
• if an estimate of income has been provided, the student's entitlement will be reassessed once the actual income figures are received. If their income figure has been underestimated, there may be an overpayment which will be recoverable. If their income figure has been overestimated, the student's payments will be adjusted

Record details on a DOC of the advice given and/or action taken.

Tell the applicant that the requested information is needed to confirm the student's entitlement for the coming year.

If the information is not provided, payments will cease on 31 December of the year the EOY review form was issued.

A new claim will need to be lodged or the applicant:

• will need to complete the EOY review form, or
• provide the review details verbally by 1 March in the year following which assistance is sought for benefits to be payable from 1 January of the previous year

Record details on a DOC of advice given.

Tell the applicant:

• they should lodge the EOY review form by 1 March in the year following which assistance is sought for benefits to be payable from 1 January of the previous year
• if the review is not lodged by 31 December of the year the EOY review form was issued, payments will cease
• payments will be restored on receipt of the review if lodged by 1 March in the year following that for which the applicant is reclaiming and if the student is eligible
• if the form is lodged after 1 March in the year following the year for which the applicant is reclaiming, the form cannot be accepted
• no AIC is payable for that year unless the applicant's record indicates an intent to claim, advice given and/or action taken on a DOC. See Contact in relation to an intended claim (CLK)
• record details on a DOC

Either:

• complete a Fast Note and refer to the AIC smart centre processing team, Look up Processing details for: Assistance for Isolated Children (AIC)
• tell them details of the changes can be provided in the EOY review form (or in an attachment to the form), or
• AIC trained staff may take the EOY review verbally by selecting the appropriate open Fast Note - select Auto text, use Students, ABSTUDY and Apprentices > AIC > Verbal AIC EOY review. Complete relevant details. Tell the applicant AIC processing staff will action the review. Procedure ends here

Record details on a DOC.

Note: AIC trained Service Officers may process the review while the applicant is on the phone.