AAC Customer Task work items 108-25021033

This document outlines how to action Address, Accommodation and Contact Details (AAC) - Customer Task work items. This includes reviewing information provided by the customer and follow up action needed.

ZCOC_SAARA - AAC work item overview

This type of work item:

• is a started activity that requires follow up action for a customer
• is usually an online transaction that requires staff to complete the update. It can be actioned by any Service Officer in smart centres/service centres
• may allocate as part of a bundle or separately

Related links

Completing the Accommodation Details (AC) screen and assessing Rent Assistance (RA)

Updating address details

Update address, accommodation or contact details online

Rent Assistance (RA)

Process Direct navigation, common screens and functions

Change of address for Carer Payment (CP) and Carer Allowance (CA)

Assessing and coding real estate details

Rent Assistance automatic rent verification review failed

Assessing and coding the Business details for sole traders and partnerships Mod F

Assessing and coding the Private Company details from the MOD PC

Assessing and coding the Private Trust details from the MOD PT

Confirming the need for a Member of a Couple (MoC) assessment

Assessing the Partner details (MOD P)