Customer will not commence full-time study for Youth Allowance (YA), Austudy and Pensioner Education Supplement (PES) 102-07020140

The activity must be handed over to and processed in Customer First where a:

• customer has advised that they will not commence full time study through the Manage Study Details online service, and
• Change of Circumstances (ZCOC or ZALL) activity is allocated with a status of:
• In Progress, or
• For Manual Action

To hand the activity over:

• follow the instructions in Manage study details, Table 3 – Online study update – manual process, then
• return to this process and follow the Customer First coding instructions

Go to Step 2.

Has the customer already commenced a course of study and they are deferring, withdrawing or discontinuing their study?

• Yes, and the customer is:
• receiving Youth Allowance (YA) or Austudy, see Payment of YA and Austudy when a student is deferring or discontinuing study before the end of the course
• receiving Pensioner Education Supplement (PES), see Deferring or discontinuing study before end of course for PES
• No, go to Step 3

Is the customer unable to commence the course on a full-time basis due to an incapacity, illness or disability, and are they still considered to be enrolled?

• Yes, see one of the following, depending on the payment type:
• Austudy student or Australian Apprentice becomes incapacitated or impacted by unforeseen or extreme circumstances
• PES student becomes incapacitated
• YA student or Australian Apprentice becomes incapacitated
• No, go to Step 4

Is the customer not commencing study due to becoming an Australian Apprentice?

• Yes, and the customer:
• is in receipt of YA or Austudy, see Existing recipient starts Australian Apprenticeship
• has claimed YA or Austudy as a student and the claim has not been processed, but the customer is now an Australian Apprentice, go to Step 7
• is in receipt of PES, go to Step 7
• No, go to Step 5

Is the customer advising they will not start studying full-time due to academic or education institution requirements?

• Yes, see one of the following, depending on the payment type:
• Assessing concessional study loads for YA
• Assessing eligibility for the 66% concessional study load for Austudy
• Assessing eligibility for 66% concessional study load for PES
• No, go to Step 6

If the customer:

• is receiving YA or Austudy and is currently recorded as being an Intention to Study period on the Customer Study Details (EDC) screen in Process Direct or Education Course Details (EDC) screen in Customer First, see Processing end of course reviews for Austudy and YA
• was receiving YA or Austudy and their payment has been suspended or cancelled due to Failure to provide course details (SUS-PCD/CAN-PCD), see Processing end of course reviews for Austudy and YA
• none of the above, go to Step 7

Was the customer intending to become a new student, and:

• they have an outstanding student new claim, go to Step 8
• they were recently granted a payment for the new course they intended to commence and they are considered a continuing/intending student, go to Step 9
• their early claim has been recently assessed and it is in an 'Assessed' status on the Benefit Status line, go to Step 9
• none of the above, go to Step 10

Customers who submit a new claim for YA, Austudy or PES as a student and who decide not to commence a course of study:

• may be eligible for a partial student payment if they are a continuing/intending student, (that is, they may be eligible as a student from the date of claim until the date they no longer had an intention to return to study), or
• may not be eligible for YA, Austudy or PES if they do not meet the definition of a continuing/intending student

If the customer meets the definition of a continuing/intending student and advised within 14 days, code the new study details first, then:

• for YA or Austudy, see:
• Process Direct, Table 5, Step 1
• Customer First, Table 7, Step 1
• for PES, see Table 3, Step 1

If the customer meets the definition of a continuing/intending student, and advised outside of 14 days, code new study details, then:

• for YA or Austudy,
• Process Direct, Table 6, Step 2
• Customer First, Table 7, Step 2
• for PES, see Table 3, Step 1

If the customer does not meet the definition of a continuing/intending student, and the customer is claiming:

• YA and the customer is aged under 22 years of age, see Table 2, Step 1
• YA and the customer is aged 22-24 years of age, see Table 2, Step 2
• Austudy, see Table 2, Step 3
• PES see Rejecting a PES claim

If the payment the customer has been granted/assessed is:

• Austudy, see Table 2, Step 4
• Youth Allowance (YA), see Table 2, Step 4
• Pensioner Education Supplement (PES), see Table 2, Step 5

Identify which payment the customer is receiving.

For:

• Austudy, see Table 2, Step 3
• Youth Allowance (YA), see Table 2, Step 4
• PES, see Table 3, Step 1

If the YA customer:

• wishes to apply for YA as an Australian Apprentice, or as a job seeker with mutual obligation requirements, and the Y A claim has been submitted, go to Step 2
• does not wish to apply for YA as a job seeker or Australian Apprentice, and they wish to receive a formal assessment decision for their claim, go to Step 4
• wishes to withdraw their undetermined claim, see:
• Process Direct, Table 6, Step 8
• Customer First, Table 7, Step 8

If the YA customer:

• wishes to receive a formal assessment decision for their claim, go to Step 4
• wishes to withdraw their undetermined claim, see
• Process Direct, Table 6, Step 8
• Customer First, Table 7, Step 8

If the Austudy customer:

• wishes to receive a formal assessment decision for their claim, go to Step 4
• wishes to withdraw their undetermined claim, see
• Process Direct, Table 6, Step 8
• Customer First, Table 7, Step 8

For YA, the customer would have to test their eligibility for a study exemption or another activity type if they still wish to receive YA.

Note: if a YA (student) ceases or does not commence full-time study, and they wish to continue to receive an income support payment, they must notify the agency within 14 days and register as looking for work. Failure to notify cessation of study within 14 days will result in cancellation or rejection of YA. Payment of YA (job seeker) may only commence from the date of contact. See Student to job seeker transfers.

Process Direct:

If the YA or Austudy customer's latest entry on the Customer Study Details (EDC) screen is:

• the new course they intended to commence, and they have a CUR benefit status see Table 4. Step 1
• the new course they intended to commence, and they have an ASS benefit status, see Table 4, Step 3
• the new course they intended to commence, and the claim has not been assessed, see Table 4, Step 6
• an intention to study period, see Processing end of course reviews for Austudy and YA

Customer First

If the YA or Austudy customer's latest entry on the Education Course History (EDCH) screen is:

• the new course they intended to commence, and they have a CUR benefit status see Table 5, Step 1
• the new course they intended to commence, and they have an ASS benefit status, see Table 5, Step 3
• the new course they intended to commence, and the claim has not been assessed, see Table 5, Step 6
• an intention to study period, see Processing end of course reviews for Austudy and YA

If the customer will be undertaking:

• at least 25% of the normal amount of full-time study, see Assessing eligibility for a 25% concessional study load for PES
• 66% or more of the normal amount of full-time study, see Assessing eligibility for a 66% concessional study load for PES
• less than 25% of the normal amount of full-time study, see Table 3, Step 1

If the customer will be participating in less than 25% of the normal amount of full-time study or will not commence the course they were due to start, they will no longer qualify for PES and the Service Officer will have to cancel their PES payment as follows. This will not affect their eligibility for their host payment.

If the PES customer is a continuing/intending student (they were studying in a long course and were intending to study in the same or another long course) then:

• Code 'ISS' in the Sys: field and 'SVPES' (PES) in the Nxt: field
• On the Customer Study Details (EDC) screen in Process Direct or the Education Course Details (EDC) screen in Customer First update only the following fields with the date the customer no longer had an intention to return to study:
• Course Start Date (Process Direct)/Inst Course Start Date (Customer First) field
• Student Start Date field
• Student End Date field
• Complete the Source: and DOR: fields as appropriate
• Code the Benefit Action (BA) screen to cancel using code 'DNC' (Did Not Commence Studying)
• Record in a DOC that the customer did not commence study and record any other relevant details

As the customer was intending to undertake a long course, the customer should be eligible for payment from the date of qualification to the date they no longer had an intention to return to study.

If the PES customer was intending to commence a short course, delete the course they never commenced from the EDC screen in Process Direct or Education Course Details (EDCH) screen in Customer First so that PES can cancel/reject correctly.

If the PES customer was not a continuing/intending student and did not commence a long course delete the course they never commenced from the EDC screen in Process Direct or Education Course Details (EDCH) screen in Customer First so that PES can cancel/reject correctly.

Note: if an Education Entry Payment (EdEP) is made to a person, and the person does not pay the enrolment fees for the course in relation to which the education entry payment was made, in the calendar year the education entry payment made; is a debt due to the Commonwealth. If this has occurred see Raising Education Entry Payment (EdEP) debts

Has the customer advised within 14 days?

• Yes, see
• Process Direct, Table 6, Step 3
• Customer First, Table 7, Step 3
• No, finalise the activity on the Assessment Results (AR) screen in Customer First. Procedure ends here

For YA or Austudy customers who have the new course the customer was anticipating to commence recorded on the Customer Study Details (EDC) screen.

For continuing/ intending students whose PSED is prior to their Course Start Date/ Student Start Date and who decided not to commence the course they intended to commence and are advising after the PSED:

• Key START in the Super Key and select the Study and Scholarship Details workflow from the Task Selector
• Select Customer Study Details and Newstart Education Status. Select Start
• Select Edit next to the education line that requires updating
• In the Participation Status field select either:
• INT – Intention to Study Tertiary for students intending to study a tertiary course
• INS – Intention to Study Secondary for students intending to study a secondary course
• Change the Course Level to TXX – Tertiary – unspecified intended course
• Change the Course and Student Start Date fields to the same date as the PSED
• Delete the:
• institution code from the Education Institute Id field, and
• all text from the Course Name field
• In the Course End Date field, key the date the customer decided to not commence the course they intended to commence
• In the Student End Date field, key the same date as above
  Note: where the student does not know the exact date they became aware they ceased to have an intention to study, the date to be used as the 'date they became aware' is the earlier date of either when the student contacted the agency or the day before the course commenced
• Select Save
• Key the Receipt and Channel. Select Save
• Select Next
• Select Add on the Newstart Education Status screen and key the following fields:
• Start Date: student end date + 1 day
• Student Status: Not a Student
• Education Level Attained: select option from dropdown menu
• Select Save
• Select Assess and address any errors/warnings
• Select Assess
• Select Finish. Record details of the update. Select Finalise

For new students whose PSED is on or after their Course Start Date/Student Start Date and who decided not to commence the course they intended to commence and are advising after the PSED:

• For YA customers, on the Benefit Action (BA) screen enter:
• Service Reason: YAL
• Action: CAN
• Reason: CNC (Course Not Commenced)
• Effect Date: the Deemed Date of Claim (the system may prepopulate a different date)
• Finalise the activity
• Go to the Customer Study Details (EDC) screen
• Delete the course the customer was due to commence
• Go to the Newstart Education Status (NES) screen
• Edit the line that has the 'Full-Time Student' status for the course that was deleted from the EDC screen. Change the Student status to Not a Student For Austudy customers within the same update, on the Benefit Action (BA) screen key:
• Service Reason: AUS
• Action: CAN
• Reason: CNC (Course Not Commenced)
• Effect Date the Deemed Date of Claim (the system may prepopulate a different date)
• On the Entitlement (ELD) screen, add details of the update to the finalisation Note and Finalise the activity
• Go to Table 6, Step 9

For customers who decided not to commence the course they intended to commence and are advising prior to their PSED:

• Go to the Customer Study Details (EDC) screen. Delete the course the customer was due to commence
• Go to the Newstart Education Status (NES) screen
• If the customer studied in the previous study period, on the NES screen, Edit these fields:
• Event Date: student end date of the previous course + 1
• Student Status: 'NST' (Not a student)
• Education Level Attained field, if necessary
• Action: press [Enter] and delete any NES entries with a later event date
• If the customer did not study in the previous period, on the NES screen, Delete the entry that contains the 'Full-Time Student' status for the course
• On the Entitlement (ELD) screen, finalise the activity
• Record a Note that the 'customer ceased to have an intention to commence this course'

Where a customer did not commence their course, Service Officers must establish if the customer is in receipt of:

• YA and under 22 years of age and did advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 6, Step 1
• YA and under 22 years of age and did not advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 6, Step 2
• YA and 22 years of age and older, and did advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 6, Step 3
• YA and 22 years and older, and did not advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 6, Step 2
• Austudy and did advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 6, Step 3
• Austudy and did not advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 6, Step 2

YA or Austudy customers who have their claim finalised to an 'Assessed' status (that is, the claim is not yet current due to a future start date):

• go to the Customer Study Details (EDC) screen and select the course the customer was due to commence
• determine whether the customer has:
• already commenced the course, go to Step 4
• not commenced the course, go to Step 5

Update the study details if the customer has already commenced the course, however their claim is still in an assessed state as they are serving a waiting period:

• On the EDC screen in the Student End Date field, key the date the customer no longer had an intention to continue in the course and correct the information on the screen
• Go to the Newstart Education Status (NES) screen. Select Add and in the Event Date field select NST - Not a Student. Use the Student End Date+ 1

If the customer is under 22 and their YA is in an Assessed status:

• Go to the Benefit Action (BA) screen
• Select Add and key the fields on the Create Benefit Action screen:
• Complete the following fields:
• Benefit Type Code: YAL
• Benefit Action: REJ - Reject
• Reason: NST - Not a full-time student
• Date of Effect: leave blank (system will default this to the deemed date of claim)
• Select Save
• Key the Receipt Date and Channel. Select Save
• Select Assess and address any errors/warnings
• Select Assess
• Select Finish. Record details of the update. Select Finalise

If the customer is 22-24 and the YA is in an Assessed status, the claim will reject NST. No further coding is required.

If the customer is:

• eligible for another payment, go to Step 6
• not eligible for another payment, see Table 6, Step 9

If the customer has not commenced the course:

• Go to the Customer Study Details (EDC) screen. Delete the course the customer was due to commence
• Go to the Newstart Education Status (NES) screen. Delete the entry that contains the 'Full-Time Student' status for the course that was deleted from the EDC screen

If the customer is under 22 and their YA is in Assessed status:

• Go to the Benefit Action (BA) screen
• Select Add and key the fields in the Create Benefit Action screen
• Complete the following fields:
• Benefit Type Code: YAL
• Benefit Action: REJ - Reject
• Reason: NST - Not a full-time student
• Date of Effect: leave blank (system will default this to the deemed date of claim)
• Select Save
• Key the Receipt Date and Channel. Select Save
• Select Assess and address any errors/warnings
• Select Assess
• Select Finish. Record details of the update. Select Finalise

If the customer is 22-24 and the YA is in an Assessed status, the claim will reject NST. No further coding is required.

If the customer is:

• eligible for another payment, go to Step 6
• not eligible for another payment, see Table 6, Step 9

Service Officers must establish if a customer is eligible for YA (job seeker) or an Apprentice payment if:

• the customer has lodged a claim for a YA (student) and they are no longer studying and
• they have indicated they are looking for work or undertaking a full-time apprenticeship

If the customer is eligible for YA (jobseeker) or YA/ Austudy (apprentice) and the claim is still showing as 'In Progress', Reject the claim NST (Not a Full-time Student).

If the Service Officer does not have the appropriate training to reject the claim, annotate the Claim Progress Note to advise the customer is no longer a full time student and wishes to test their eligibility for (applicable payment).

Note: Austudy customers wanting to claim job seeker payments will need to be advised to lodge a new claim.

Once the claim has been rejected, go to Step 7.

If a customer has lodged a claim for a student payment and they did not commence study due to a change in circumstances, the student claim may be used in some circumstances to assess the customer as a YA (job seeker) or apprentice.

• If the customer will be eligible for YA as a job seeker:
• create an Open work item using Fast Note - select Auto Text, use > Students, ABSTUDY and Apprentices > Update > Assess REJ claim as JSK
• Select confirm
• Send the work item to JCS
• Procedure ends here
• If the customer has advised they are not studying because they are undertaking a full-time apprenticeship:
• create an Open work item Fast Note select Auto Text use > Students, ABSTUDY and Apprentices > Update > Assess REJ claim as APT
• Select confirm
• Add the following text:
  Commonwealth Registration Number (if available)
  Date apprenticeship commenced
  Date of commencement of full-time employment
  Name (and ABN if available) of the employer
  Details of fortnightly earnings
• Send the work item to NCA

Procedure ends here.

For YA or Austudy customers who have the new course the customer was anticipating to commence recorded on the Education Course Details (EDC) screen.

For continuing/ intending students whose PSED is prior to their Course Start Date/ Student Start Date and who decided not to commence the course they intended to commence and are advising after the PSED:

• select the course from the Education Course History (EDCH) screen
• on the EDC screen, change the following fields:
• Participation Status field to 'INT' for students who were intending to study a tertiary course, or 'INS' for students intending to study a secondary course
• Course End Date/Inst Course End Date field to the date the customer decided to not commence the course they intended to commence
• Delete the institution code from the Institution field
• Student End Date to the same date
• Note: Where the student does not know the exact date they became aware they ceased to have an intention to study, the date to be used as the 'date they became aware' is the earlier date of either when the student contacted the agency or the day before the course commenced
• Delete the course name from the Comment field
• complete footer details, if required and change/correct the information entered on this screen
• go to the Newstart Education Status (NES) screen:
• in the Event Date: field, code the date the customer decided not to commence the course plus 1 day
• in the Student Status: field, code 'NST' (Not a student)
• update the Education Level Attained: field, if necessary
• insert the information into a new screen and press [Enter]
• record a DOC that the 'customer ceased to have an intention to commence this course'

For new students whose PSED is on or after their Course Start Date/Student Start Date and who decided not to commence the course they intended to commence and are advising after the PSED:

• for YA customers, on the Benefit Action (BA) screen enter:
• Service Reason YAL
• Action CAN (this will reject the payment)
• Reason CNC (Course Not Commenced)
• Effect Date enter the Deemed Date of Claim
• Finalise this activity
• go to the Education Course History (EDCH) screen and select the course that the customer was due to commence
• on the Education Course Details (EDC) screen, go to the Action field and delete the screen
• go to the Newstart Education Status (NES) screen and:
• find the screen that contains the 'Full-Time Student' status for the course that was deleted from the EDC screen
• change the Student Status to ‘Not a Student’
• in the Action: field select Change
• for Austudy customers, within the same activity, go to the Benefit Action (BA) screen and enter:
• Service Reason AUS
• Action CAN (this will reject the payment)
• Reason CNC (Course Not Commenced)
• Effect Date enter the Deemed Date of Claim
• finalise the activity via the Assessment Results (AR) screen
• record details on a DOC, go to Table 7, Step 9

For customers who decided not to commence the course they intended to commence and are advising prior to their PSED:

• select the course the customer was due to commence from the Education Course History (EDCH) screen
• go to the Action field and delete the screen
• go to the Newstart Education Status (NES) screen:
• If the customer studied in the previous study period:
  in the Event Date field, code the student end date of the previous course plus one day
  in the Student Status field, code 'NST' (Not a student)
  update the Education Level Attained field, if necessary
  go to the Action field and insert press [Enter]
  go to the Action field and delete any NES entries with a later event date
• If the customer did not study in the previous period:
  find the screen that contains the 'Full-Time Student' status for the course that was deleted from the EDC screen
  go to the Action field and delete this screen
• Record a DOC that the 'customer ceased to have an intention to commence this course'

Where a customer did not commence their course, Service Officers must establish if the customer is in receipt of:

• YA and under 22 years of age and did advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 7, Step 1
• YA and under 22 years of age and did not advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 7, Step 2
• YA and 22 years of age and older, and did advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 7, Step 3
• YA and 22 years and older, and did not advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 7, Step 2
• Austudy and did advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 7, Step 3
• Austudy and did not advise within 14 days of the 'NST' (Not a student) date of event recorded on the NES screen, see Table 7, Step 2

YA or Austudy customers who have their claim finalised to an 'Assessed' status (that is, the claim is not yet current due to a future start date):

• go to the Education Course History (EDCH) screen and select the course that the customer was due to commence
• determine from the Education Course Details (EDC) screen whether the customer has:
• already commenced the course, go to Step 4
• not commenced the course, go to Step 5

If the customer has already commenced the course, however their claim is still in an assessed state as they are serving a waiting period their study details are required to be updated.

• On the EDC screen go to the Student End Date field, and enter the date the customer no longer had an intention to continue in the course and correct the information on the screen
• Go to the Newstart Education Status (NES) screen and Insert a Not a Student (NST) status using an Event Date equal to the Student End Date PLUS 1 as coded on the EDC screen
• If the customer is under 22 and their YA is in an Assessed status go to the Benefit Action (BA) screen and enter the following:
• Service Reason YAL
• Action REJ
• Reason NST (Not a Full-Time Student)
• Effect Date as Blank (the system will default this to the Deemed Date of Claim)
• Finalise the activity via the Assessment Results (AR) screen
• Record details on a DOC
• If the customer is eligible for another payment, go to Step 6
• If the customer not eligible for another payment, see Table 7, Step 9

If the customer has not commenced the course:

• go to the Education Course History (EDCH) screen and select the course that the customer was due to commence
• on the Education Course Details (EDC) screen, go to the Action field and delete the screen
• go to the Newstart Education Status (NES) screen and:
• find the screen that contains the 'Full-Time Student' status for the course that was deleted from the EDC screen
• go to the Action field and delete this screen
• if the customer is under 22 and their YA is in Assessed status, go to the Benefit Action (BA) screen and enter the following:
• Service Reason YAL
• Action REJ
• Reason NST (Not a Full-Time Student)
• Effect Date blank (the system will default this to the Deemed Date of Claim)
• finalise the activity via the Assessment Results (AR) screen
• record details on a DOC
• If the customer is eligible for another payment, go to Step 6
• If the customer is not eligible for another payment, see Table 7, Step 9

Service Officers must establish if a customer is eligible for YA (job seeker) or an apprentice payment if:

• the customer has lodged a claim for a YA (student) and they are no longer studying and
• they have indicated they are looking for work or undertaking a full time apprenticeship

If the customer is eligible for YA (job seeker) or YA/ Austudy (apprentice) and the claim is still showing as 'In Progress', Reject the claim NST (Not a Full-Time Student).

If the Service Officer does not have the appropriate training to REJ the claim, annotate the Claim Progress DOC to advise the customer is no longer a full-time student and wishes to test their eligibility for (applicable payment).

Note: Austudy customers wanting to claim job seeker payments will need to be advised to lodge a new claim.

Once the claim has been REJ, go to Step 7.

If a customer has lodged a claim for a student payment and they did not commence study due to a change in circumstances, the student claim may be used in some circumstances to assess the customer as a YA job seeker or apprentice.

• If the customer will be eligible for YA as a job seeker:
• Create an Open work item using Fast Note select Auto Text use > Students, ABSTUDY and Apprentices > Update > Assess REJ claim as JSK
• Select confirm
• Send the work item to JCS
• Procedure ends here
• If the customer has advised they are not studying because they are undertaking a full-time apprenticeship:
• Create an Open work item Fast Note select Auto Text use > Students, ABSTUDY and Apprentices > Update > Assess REJ claim as APT
• Select confirm
• Add the following text:
  Commonwealth Registration Number (if available)
  Date apprenticeship commenced
  Date of commencement of full-time employment
  Name (and ABN if available) of the employer
  Details of fortnightly earnings
• Send the work item to NCA

Procedure ends here.

A customer who has ceased to have an intention to study may continue to qualify for YA if they are under 22 years of age and willing to satisfy their mutual obligation requirements as a job seeker.

If the customer still wishes to receive YA and their claim:

• has been previously granted:
• finalise this activity on the Entitlement (ELD) screen
• record details on a Note
• once completed, see Student to job seeker transfers
• has not been finalised and they were a continuing/intending student:
• assess the customer as a student from the date of claim to the date they no longer had an intention to study
• finalise the YA claim on the Entitlement (ELD) screen
• record details on a Note
• once completed, see Student to job seeker transfers
• If the customer has commenced a full-time apprenticeship, see Existing customer starts an Australian Apprenticeship

If the customer no long wishes to receive YA and their claim:

• has been previously granted:
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with an Effect Date as the same event date that is coded for the 'Not a Student' status on the NES screen
• finalise the cancellation activity on the Entitlement (ELD) screen
• record details of decision on a Note
• procedure ends here
• has not been finalised and they were a continuing/intending student:
• assess the YA claim and assess the customer as a student from the date of claim to the date they no longer had an intention to study
• ensure that the customer is placed on fortnightly reporting within the new claim activity so that any arrears payment is not issued immediately
• finalised the claim on the Entitlement (ELD) screen
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with an Effect Date as the same event date that is coded for the 'Not a Student' status on the Newstart Education Status (NES) screen
• record details of decision on a Note
• any arrears payment the customer is due may need to be released using the Earnings and reporting tool
• procedure ends here

Customers in this situation will not be eligible for YA or Austudy from the day after they ceased to have an intention to study. The customer cannot satisfy their mutual obligation requirements as a jobseeker from the day they first became aware that they were not commencing the new course, or were due to commence the course, (whichever is earlier) until the date they notified. In most cases, this period will be a debt. If they wish to apply for YA (job seeker) or JobSeeker Payment (JSP), they must:

• apply separately, and
• meet the undertaking full time study requirements as a job seeker

If YA or Austudy, if the claim:

• has been previously granted:
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with an Effect Date as the same event date that is coded for the 'Not a Student' status on the Newstart Education Status (NES) screen
• finalise the activity on the Entitlement (ELD) screen
• record details of decision on a Note
• has not been finalised and they were a continuing/intending student:
• assess the customer as a student from the date of claim to the date they no longer had an intention to study
• ensure that the customer is placed on fortnightly reporting within the new claim activity so that any arrears payment is not issued immediately
• finalise the YA or Austudy claim on the Entitlement (ELD) screen
• the claim should auto cancel from the 'Not a Student' event date recorded on the NES screen
• if the claim does not auto cancel from the 'Not a Student' event date on the NES screen finalise the claim and in a separate activity go to the Benefit Action (BA) screen and code a manual cancellation using the code 'CNC' (Course Not Commenced) with an Effect Date as the same event date that is coded for the 'Not a Student' status on the NES screen
• record details of decision on a Note
• any arrears payment the customer is due may need to be released using the Earnings and reporting tool

If the customer wishes to claim YA (job seeker) or JobSeeker Payment (JSP), see Initial Contact and identification of services for job seekers and advise the customer that their YA or JSP may be granted only from the date the agency was advised they no longer had an intention to commence study.

Any YA or Austudy received after the date they ceased to have an intention to study and the date of notification should be raised as a debt.

Procedure ends here.

Customer contacted within 14 days of the event date (either the date they first became aware they were not going to commence the course or the date the course was due to start, whichever is earlier) and:

• the date the Service Officer is actioning the record is in the same entitlement period in which the customer ceased study, go to Step 4
• the date the Service Officer is actioning the change of circumstances is in the entitlement period following the entitlement period in which the customer ceased study, go to Step 5
• the date the Service Officer is actioning the change in circumstances is not in the entitlement period following the entitlement period in which the customer ceased study, go to Step 6

The customer has notified within 14 days from the date of event and the date the Service Officer is actioning the record:

For YA or Austudy, if the claim:

• has been previously granted:
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with an Effect Date as the same event date that is coded for the 'Not a Student' status on the Newstart Education Status (NES) screen
• finalise the activity on the Entitlement (ELD) screen
• record details of decision on a Note
• has not been finalised and they were a continuing/intending student, go to Step 7
• has not been finalised and the customer was not a continuing/intending student, go to Step 8

For PES:

• For a student who did not commence their course of study:
• delete the entry from the Customer Study Details (EDC) screen
• this should result in rejection/cancellation of PES on the Entitlement (ELD) screen
• For a continuing student who did not commence their study in the relevant study period:
• key the Student End Date field on the EDC screen from the date of notification
• within the same activity, code the Benefit Action (BA) screen to cancel with code 'DNC' (Did Not Commence Studying). See Deferring or discontinuing study before end of course for PES

Go to Step 9.

The customer has notified within 14 days from the date of event and the date the Service Officer is actioning the change of circumstances is in the entitlement period following the entitlement period in which the date of event was.

For YA or Austudy, if the claim:

• has been previously granted:
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with a date of effect as the Entitlement Period End Date (EPED) + 1 of the entitlement period in which the date of event occurred in
• go to the Newstart Education Status (NES) screen and in the Event Date: field, change the Not A Student (NST) date to the same date of effect used on the BA screen
• go to the Customer Study Details (EDC) screen and change the Course Start Date, Course End Date, Student Start Date and Student End Date fields to the day before the 'Not A Student' event date used on the NES screen
• record in a Note the correct date the student ceased to have an intention study and the reason the date has been changed is due to the 14 day notification rules
• finalise the activity on the Entitlement (ELD) screen
• go to Step 9
• has not been finalised and they were a continuing/intending student, go to Step 8
• has not been finalised and the customer was not a continuing/intending student, go to Step 9

For PES:

• On the Customer Study Details (EDC) screen, update the Student End Date field to show the customer is not a student from EPED + 1 of the entitlement period that the date of event occurs

Go to Step 8.

The customer has notified within 14 days from the date of event but the date the Service Officer is actioning the change in circumstances is not in the entitlement period following the entitlement period in which the date of event was.

For YA or Austudy, if the claim:

• Has been previously granted:
• Cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with a date of effect as the day after the end of the 14 day notification period (that is, 15 days after the date the customer no longer had an intention to study)
• Go to the Newstart Education Status (NES) screen and in the Event Date field, change the Not A Student (NST) date to the same date of effect used on the BA screen
• Go to the Customer Study Details (EDC) screen and change the Course Start Date, Course End Date, Student Start Date and Student End Date fields to the day before the 'Not A Student' event date used on the NES screen
• Finalise the activity on the Entitlement (ELD) screen
• Record details of decision on a Note. Include the correct date the student ceased to have an intention to study and the reason the date has been changed is due to the 14 day notification rules
• Go to Step 9
• Has not been finalised and they were a continuing/intending student, go to Step 7
• Has not been finalised and the customer was not a continuing/intending student, go to Step 8

For PES:

• On the Customer Study Details (EDC) screen, update the Student End Date field to show the customer is not a student from the day after the end of the 14 day notification period

Go to Step 9

• assess the customer's claim as a student from the date of claim to the date they no longer had an intention to study
• ensure that the customer is placed on fortnightly reporting within the new claim activity so that any arrears payment is not issued immediately
• on the Entitlement (ELD) screen, finalise the YA or Austudy claim
• as the customer is over 22 years of age, the claim should be granted and cancelled with the reason 'Not a Full-Time Student' within the new claim activity
• record details of decision on a Note
• any arrears payment the customer is due may need to be released using the Earnings and reporting tool

Procedure ends here.

If the customer:

• wishes to withdraw their undetermined claim, see Withdrawal of claims
• no longer wishes to apply for YA or Austudy, but wishes to retain their appeal rights in relation to this claim:
• code the information provided in the claim but do not code the course the customer was intending to commence
• reject the claim on the Benefit Action (BA) screen using the 'NST' (Not a Full-Time Student) reason
• on the Entitlement (ELD) screen, finalise the claim
• record details on a Note

If the customer requests other help from the agency:

• see if they are eligible for income support and other products
• direct them to their online services to claim for a payment

If the customer has had working credits or an Income Bank in the last 12 months, they may be eligible to restore their previous working credits or transfer their income bank balance to working credits.

A customer who has ceased to have an intention to study may continue to qualify for YA if they are under 22 years of age and willing to satisfy their mutual obligation requirements as a job seeker.

If the customer still wishes to receive YA and their claim:

• has been previously granted:
• finalise this activity, via the Assessment Results (AR) screen
• record details on a DOC
• once completed, see Student to job seeker transfers
• has not been finalised and they were a continuing/intending student:
• assess the customer as a student from the date of claim to the date they no longer had an intention to study
• finalise the YA claim via the Assessment Results (AR) screen
• record details on a DOC
• once completed, see Student to job seeker transfers

If the customer has commenced a full-time apprenticeship, see Existing customer starts an Australian Apprenticeship.

If the customer no longer wishes to receive YA and their claim:

• has been previously granted:
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with an Effect Date as the same event date that is coded for the 'Not a Student' status on the NES screen
• finalise the cancellation activity via the Assessment Results (AR) screen
• record details of decision on a DOC
• procedure ends here
• has not been finalised and they were a continuing/intending student:
• assess the YA claim and assess the customer as a student from the date of claim to the date they no longer had an intention to study
• ensure that the customer is placed on fortnightly reporting within the new claim activity so that any arrears payment is not issued immediately
• finalised the claim via the Assessment Results (AR) screen
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with an Effect Date as the same event date that is coded for the 'Not a Student' status on the NES screen
• record details of decision on a DOC
• any arrears payment the customer is due may need to be released using the Earnings and reporting tool
• procedure ends here

Customers in this situation will not be eligible for YA or Austudy from the day after they ceased to have an intention to study. The customer cannot satisfy their mutual obligation requirements as a jobseeker from the day they first became aware that they were not commencing the new course, or were due to commence the course, (whichever is earlier) until the date they notified. In most cases, this period will be a debt. If they wish to apply for YA (job seeker) or JobSeeker Payment (JSP), they must:

• apply separately, and
• meet the undertaking full time study requirements as a job seeker

If the YA or Austudy claim:

• has been previously granted:
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with an Effect Date as the same event date that is coded for the 'Not a Student' status on the NES screen
• finalise the activity via the Assessment Results (AR) screen
• record details of decision on a DOC
• has not been finalised and they were a continuing/intending student:
• assess the customer as a student from the date of claim to the date they no longer had an intention to study
• ensure that the customer is placed on fortnightly reporting within the new claim activity so that any arrears payment is not issued immediately
• finalise the YA or Austudy claim via the Assessment Results (AR) screen
• the claim should auto cancel from the 'Not a Student' event date recorded on the NES screen
• if the claim does not auto cancel from the 'Not a Student' event date on the NES screen finalise the claim and in a separate activity go to the Benefit Action (BA) screen and code a manual cancellation using the code 'CNC' (Course Not Commenced) with an Effect Date as the same event date that is coded for the 'Not a Student' status on the NES screen
• record details of decision on a DOC
• any arrears payment the customer is due may need to be released using the Earnings and reporting tool

If the customer wishes to claim YA (job seeker) or JobSeeker Payment (JSP), see Initial Contact and identification of services for job seekers and advise the customer that their YA or JSP may be granted only from the date the agency was advised they no longer had an intention to commence study.

Any YA or Austudy received after the date they ceased to have an intention to study and the date of notification should be raised as a debt.

Procedure ends here.

Customer contacted within 14 days of the event date (either the date they first became aware they were not going to commence the course or the date the course was due to start, whichever is earlier) and:

• the date the Service Officer is actioning the record is in the same entitlement period in which the customer ceased study, go to Step 4
• the date the Service Officer is actioning the change of circumstances is in the entitlement period following the entitlement period in which the customer ceased study, go to Step 5
• the date the Service Officer is actioning the change in circumstances is not in the entitlement period following the entitlement period in which the customer ceased study, go to Step 6

The customer has notified within 14 days from the date of event and the date the Service Officer is actioning the record is in the same entitlement period in which the date of event is:

For YA or Austudy, if the claim:

• has been previously granted:
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with an Effect Date as the same event date that is coded for the 'Not a Student' status on the NES screen
• finalise the activity via the Assessment Results (AR) screen
• record details of decision on a DOC
• has not been finalised and they were a continuing/intending student, go to Step 7
• has not been finalised and the customer was not a continuing/intending student, go to Step 8

For PES:

• For a student who did not commence their course of study - delete the Education Course Details (EDC) screen; this should result in rejection/cancellation of PES on the Assessment Results (AR) screen
• For a continuing student who did not commence their study in the relevant study period - code the Student End Date field on the EDC screen from the date of notification. Within the same activity, code the Benefit Action (BA) screen to cancel with code 'DNC' (Did Not Commence Studying). See Deferring or discontinuing study before end of course for PES

Go to Step 9.

The customer has notified within 14 days from the date of event and the date the Service Officer is actioning the change of circumstances is in the entitlement period following the entitlement period in which the date of event was.

For YA or Austudy, if the claim:

• has been previously granted:
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with a date of effect as the Entitlement Period End Date (EPED) + 1 of the entitlement period in which the date of event occurred in
• go to the Newstart Education Status (NES) screen and in the Event Date: field, change the Not A Student (NST) date to the same date of effect used on the BA screen
• go to the Education Course Details (EDC) screen and change the Inst Course Start Date, Inst Course End Date, Student Start Date and Student End Date fields to the day before the 'Not A Student' event date used on the NES screen. Record in a DOC the correct date the student ceased to have an intention study and the reason the date has been changed is due to the 14 day notification rules finalise the activity via the Assessment Results (AR) screen
• go to Step 9
• has not been finalised and they were a continuing/intending student, go to Step 8
• has not been finalised and the customer was not a continuing/intending student, go to Step 9

For PES:

• on the Education Course Details (EDC) screen, update the Student End Date field to reflect the customer is not a student from EPED + 1 of the entitlement period that the date of event occurs in

Go to Step 8.

The customer has notified within 14 days from the date of event but the date the Service Officer is actioning the change in circumstances is not in the entitlement period following the entitlement period in which the date of event was.

For YA or Austudy, if the claim:

• has been previously granted:
• cancel payment on the Benefit Action (BA) screen using code 'CNC' (Course Not Commenced) with a date of effect as the day after the end of the 14 day notification period (that is, 15 days after the date the customer no longer had an intention to study)
• go to the Newstart Education Status (NES) screen and in the Event Date: field, change the Not A Student (NST) date to the same date of effect used on the BA screen
• go to the Education Course Details (EDC) screen and change the Inst Course Start Date, Inst Course End Date, Student Start Date and Student End Date fields to the day before the 'Not A Student' event date used on the NES screen
• finalise the activity via the Assessment Results (AR) screen
• record details of decision on a DOC. Include in the DOC the correct date the student ceased to have an intention to study and the reason the date has been changed is due to the 14 day notification rules
• go to Step 9
• has not been finalised and they were a continuing/intending student, go to Step 7
• has not been finalised and the customer was not a continuing/intending student, go to Step 8

For PES:

• on the Education Course Details (EDC) screen, update the Student End Date field to reflect the customer is not a student from the day after the end of the 14 day notification period

Go to Step 9.

• assess the customer's claim as a student from the date of claim to the date they no longer had an intention to study
• ensure that the customer is placed on fortnightly reporting within the new claim activity so that any arrears payment is not issued immediately
• finalise the YA or Austudy claim via the Assessment Results (AR) screen
• as the customer is over 22 years of age, the claim should be granted and cancelled with the reason 'Not a Full-Time Student' within the new claim activity
• record details of decision on a DOC
• any arrears payment the customer is due may need to be released using the Earnings and reporting tool

Procedure ends here.

If the customer:

• wishes to withdraw their undetermined claim, see Withdrawal of claims
• no longer wishes to apply for YA or Austudy, but wishes to retain their appeal rights in relation to this claim:
• code the information provided in the claim but do not code the course the customer was intending to commence
• reject the claim on the Benefit Action (BA) screen using the 'NST' (Not a Full-Time Student) reason
• finalise the claim via the Assessment Results (AR) screen
• record details on a DOC

If the customer requests other help from the agency:

• see if they are eligible for income support and other products
• direct them to their online services to claim for a payment.

If the customer has had working credits or an Income Bank in the last 12 months, they may be eligible to restore their previous working credits or transfer their income bank balance to working credits.