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Initial contact after the death of a partner of a non customer couple 099-01010040

This document outlines the procedures to be followed where a member of a couple dies and neither was receiving payments from Services Australia at the time of the death.

Income support payments for bereaved partners

Step	Action
1	Death action required + Read more ... Customers who are not currently in receipt of any Centrelink payments or services may still have records with no benefit status or a cancelled benefit. In these situations, death action will be required on the deceased partner's record: confirm the death code the death action run the Notification of death. workflow or guided procedure See: Death of a customer and their partner is not in receipt of a Centrelink or Department of Veterans' Affairs (DVA) income support payment Initial contact by customer after death of partner when the partner is not in receipt of payment
2	Customer may be eligible for an income support payment + Read more ... Customers may be eligible for a Centrelink payment, such as JobSeeker Payment (JSP) or Youth Allowance (YA). These payments have bereavement provisions, which include Partner Bereavement Payment and exemptions from waiting periods and participation requirements. For: JSP, go to Step 3 YA, go to Step 4 Parenting Payment (PP), go to Step 5 other payments, go to Step 6
3	JobSeeker Payment + Read more ... Customers who are aged between 22 and Age Pension age can claim JobSeeker Payment with bereavement provisions: Partner Bereavement Payment (PBV) - a lump sum payment to assist with expenses associated with the death of their partner. There is an additional pregnancy component for pregnant person Exemptions from some waiting periods - bereaved customers who claim JSP are exempt from having to serve liquid assets waiting period, income maintenance period, ordinary waiting period, seasonal work preclusion period Exemption from mutual obligation requirements for the duration of the bereavement period. For pregnant person, the bereavement exemption can be extended for the duration of the pregnancy, if greater than 14 weeks
4	Youth Allowance + Read more ... Customers who are aged between 16 and 22 can claim Youth Allowance (job seeker, student or apprentice) with bereavement provisions: Partner Bereavement Payment (PBV) - a lump sum payment to assist with expenses associated with the death of their partner. There is an additional pregnancy component for pregnant person Exemptions from waiting periods - bereaved customers who claim YA are exempt from having to serve liquid assets waiting period, income maintenance period, ordinary waiting period, seasonal work preclusion period Exemption from mutual obligation or activity test requirements for the duration of the bereavement period. For a pregnant person, the bereavement exemption can be extended for the duration of the pregnancy, if greater than 14 weeks For more information, go to Claiming Youth Allowance (YA) jobseeker and Initial contact with students or Australian Apprentices claiming Youth Allowance (YA).
5	Parenting Payment + Read more ... Customers who are the principal carer of a dependent child under 14 can claim Parenting Payment Single with bereavement provisions: Exemption from participation requirements for the duration of the bereavement period. For pregnant person, the bereavement exemption can be extended for the duration of the pregnancy, if greater than 14 weeks For more information, go to Claiming Parenting Payment (PP).
6	Other payments + Read more ... Depending on the customer’s particular circumstances, other payments may be more suitable. Discuss possible payments and advise the customer to use Payment Finder to assist with identifying an appropriate payment. Offer referral to a social worker if appropriate.